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Total Experience

By Martin Vinther, 11. February 2022.

Total experience (TX) combines multiexperience, customer experience, employee experience, and user experience. Today and in the future customer and employee interactions are increasingly taking place via multiple channels.  

Many businesses seek to fully harness the possibilities offered by TX, particularly in the age of remote work, mobile, virtual, and distributed customers that are the result of the COVID-19 pandemic.

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