Entries by Erik Korsvik Østergaard

Getting real-time data on emotions at work

Imagine being at a meeting. It’s you and your colleague, discussing your proposal for some marketing activities. You can sense that your colleague is uncomfortable. In the future you can get real-time data on emotions, so that we can act on them with care (or exploit them to our own benefit, if we’re that kind of person).

Total Experience

Total experience (TX) combines multiexperience, customer experience, employee experience, and user experience. Today and in the future customer and employee interactions are increasingly taking place via multiple channels.

Are online conferences helping us save the planet?

This Cornell-led study in the Dec. 16 issue of Nature Communications clearly documents that virtual conferences are good for the planet. During the COVID-19 pandemic we have learned to have online meetings, working online, collaborating online, and attending online conferences. And it has a positive impact on the climate, as the study documents.